Course Content:

The objective of this qualification is to provide individuals with the knowledge and understanding required to support homeless people at an operational level. The qualification explores core areas of homelessness. All learners must study professional practice (including ethics) which supports the development of their own personal growth and engagement in learning and housing.

Module 1 – Professional Practice Skills for Housing.
This module encourages you to look critically at ways of working and aims to equip you with an understanding of your responsibilities as a professional delivering services to vulnerable people. These professional standards should be at the heart of the way you approach your work. This element of the programme will highlight how to play a positive role in your organization and with clients as well as focusing on how you can ensure that you recognize and act on your own development needs.
Module 2 – Homelessness Services and Prevention.
This module examines the role of service user involvement in developing services for homeless people and highlights how service user involvement can contribute to the improvement of services as well as the links of this approach to key working and employability.
Module 3 – Involving Housing Services Users
This module examines the policy and practice context within which homelessness services operate. You will explore the range of organisations working on homelessness issues, learn about the importance of partnership working between these agencies and reflect on the role of frontline workers in your organisation.
Module 4 – The Role of the Support Worker for Independent Living.
This module focuses on the role of the support worker in promoting independent living for people who are homeless. It examines the role of key working, how key workers can positively engage service users in a process of change and what key workers need to know about their operating environment to ensure that service users are safe and able to move on.
Organisational procedures for safeguarding individuals, such as the use of risk assessment techniques, are related to safeguarding and support planning.

An assignment is set following each module which will vary in style and format.

Pre-course requirements
These two iLearn courses are mandatory to support the training application and must therefore be completed before the application is submitted
• ilearn report writing
• ilearn powerpoint 2010

Download Application Form

Who Should Apply?

Open to all support staff working in Homelessness Services Unit

Venue & Dates

William Booth College

Cohort 11
Module 2 9-10 January 2018
Module 3 13-14 February 2018
Module 4 27-28 March 2018
Module 1 9-10 May 2018

Learning Outcomes:

By the end of this course, delegates should be able to:
• Have the knowledge and skills required to operate effectively in a frontline capacity in the housing sector.


Jane Thomson

Places Available:

Cohort 11: 18