Course Content:

This course is based on The Salvation Army’s HR40 Policy:Managing Positive Performance. Using this performance review framework can have a beneficial impact on the effectiveness of relationships at work, improve performance and help with employee development.

You will learn to manage the performance review process including the probation period, regular reviews, annual performance reviews and be able to set meaningful Key Performance Indicators.

You will gain an understanding of the significant employment processes such as grievances, disciplinary processes and workplace investigations and know what and what not to do and when and where to go for support.

Time is given throughout the course on how to respond in various situations, how to give helpful feedback as well as some tools for handling difficult conversations.

Other courses helpful for development:

Effective Communication
Servant Assertiveness
Delegating, Coaching and Training (in the workplace)
Coaching and Mentoring

Download Application Form

Who Should Apply?

Anyone who has line management responsibilities for employees.

Venue & Dates

This programme of courses is being reviewed by HR. If you are interested in future dates, please email to be added to the information list.

Learning Outcomes:

By the end of this course, delegates should be able to:

  • Understand how to manage the Performance Review Process (HR 40 Policy) and get the best from it.
  • Have an overview of the significant employment processes.
  • Use techniques for giving feedback and handling difficult conversations.


SISTAD and Personnel Practitioners

Learning Hours:

18 hours