Course Content:

This course is based on The Salvation Army’s HR40 Policy:Managing Positive Performance. Using this performance review framework can have a beneficial impact on the effectiveness of relationships at work, improve performance and help with employee development.

You will learn to manage the performance review process including the probation period, regular reviews, annual performance reviews and be able to set meaningful Key Performance Indicators.

You will gain an understanding of the significant employment processes such as grievances, disciplinary processes and workplace investigations and know what and what not to do and when and where to go for support.

Time is given throughout the course on how to respond in various situations, how to give helpful feedback as well as some tools for handling difficult conversations.

Other courses helpful for development:

Effective Communication
Servant Assertiveness
Delegating, Coaching and Training (in the workplace)
Coaching and Mentoring

Download Application Form

Who Should Apply?

Anyone who has line management responsibilities for employees.

Venue & Dates

William Booth College
19-21 September 2017
27 February – 1 March 2018
22-24 May 2018

The following dates are regional courses for Scotland only (N.B. No accommodation is provided)

19-21 September 2017:Strathmore Lodge, Dundee
9-11 October 2017: Edinburgh Granton Corps, Edinburgh
14-16 November 2017: Wallace of Campsie House, Glasgow

Contact Jane Thomson by email for further information on Scotland courses

Learning Outcomes:

By the end of this course, delegates should be able to:

  • Understand how to manage the Performance Review Process (HR 40 Policy) and get the best from it.
  • Have an overview of the significant employment processes.
  • Use techniques for giving feedback and handling difficult conversations.

Presenter(s):

SISTAD and Personnel Practitioners

Learning Hours:

18 hours

Places Available:

Sept 2017: 0
Feb 2018 : 8
May 2018: 19