Course Content:

This course looks at best practice in volunteer management, covering the volunteer journey from role design and recruitment, to training and retention, across all types of Salvation Army programmes. It will showcase and make use of the available resources and volunteer materials.

Participants will learn how to:
• Design and recruit new volunteer roles
• Ensure that volunteers receive a high quality induction and ongoing training
• Motivate and build their volunteer teams
• Develop people-management skills e.g. managing conflict to ensure they get the best from their volunteer teams

Download Application Form

Who Should Apply?

This course is open to all, but primarily aimed at those managing volunteers in some capacity – whether at corps, charity shops, Employment Services, HSU or OPS centres or DHQ staff

Venue & Dates

William Booth College
26-27 September 2019
29 – 30 January 2020

9am – 3pm each day

Learning Outcomes:

• Understand how to use the volunteer materials available
• Have the relevant skills and understanding of best practice in managing volunteers
• Understand how to design good volunteering roles
• Identify strategies for delegation: including what and how to delegate
• Develop appropriate strategies for dealing with conflict
• Know how to build a productive and innovative team
• Produced an action plan for a particular outcome identified by each delegate


Claire Bonham

Learning Hours:

12 Hrs